Faq

We are a professional B2B international trading company based in Hong Kong. We work with a network of certified manufacturers and well-known brands. We implement strict quality inspections at the source and before shipment to ensure every unit meets international standards.

Yes. Leveraging our strong supplier chain, we provide comprehensive OEM/ODM services, including customized branding, packaging, and hardware configuration to meet your specific market needs.

We provide samples for testing to serious potential partners. New clients cover the shipping cost, and the sample fee is typically deducted from your first bulk order.

Samples: 3-6 working days.

Bulk Orders: 7-45 days, depending on order volume and customization requirements.

There is no strict MOQ for standard items; any quantity is welcome. However, pricing is volume-based—larger quantities result in lower unit costs.

We accept T/T, L/C at sight, and Western Union (30% deposit, 70% before shipment). PayPal is available for sample orders only.

Standard product warranty is 15 months; core components are covered for 24 months. Warranty excludes man-made damage, improper use, or force majeure (natural disasters).

Contact our dedicated support team at
sales@portower.net. We provide remote technical guidance, and if the issue persists, we facilitate the RMA (Return Merchandise Authorization) process.

Choose Unmanaged for simple "plug-and-play" setups (home/small office). Choose Managed if you need to control traffic, set up VLANs, or monitor network health.

If you need to power devices like IP cameras or VoIP phones through the network cable, you need a PoE (Power over Ethernet) switch.

This depends on your traffic. We offer Fast Ethernet (100Mbps) for basic tasks, Gigabit (1000Mbps) for standard business, and 10G or higher for data centers.

Use fiber for distances over 100 meters or in environments with high electrical noise, as fiber is immune to interference.

Port Count: Ensure you have enough ports plus room for future growth.

Mounting: Options include Desktop, Wall-mount, or Rack-mount.

Temperature: Standard for offices; Industrial for extreme heat/cold.

Part 3: Technical Knowledge (Networking Basics)

Hub: Connects devices in a segment (outdated/inefficient).

Switch: Connects devices within a single network (smarter than hubs).

Router: Connects different networks (e.g., your office to the Internet).

It is a high-performance switch that can also perform routing functions, combining the speed of a switch with the intelligence of a router.

It is a high-performance switch that can also perform routing functions, combining the speed of a switch with the intelligence of a router.

5G uses higher-frequency radio waves to transmit data much faster than 4G, with lower latency and the ability to connect more devices simultaneously.

No. VLAN configuration requires the management software found only in Managed Switches.